Report of Meeting with BCAFC

Bantams Supporters Trust met with the Club on Monday 26th February. It was a useful and productive meeting.

So much has happened since the last meeting. On the pitch we have seen improvement and the game against Wycombe in the semi-final of the EFL Trophy, despite losing, was widely seen as the best home performance this season so far. However, progress on the pitch has been halted due to the weather more than once this year.

Much of our discussion goes over our recent survey findings, and the survey itself covers some of the national picture as well, and the topics are regular features of what we discuss in these meetings. So, without further ado lets dive into it.

Report of the Meeting

Survey

The Trust reported that over 160 supporters took part in the survey and explained that 60% were non-members, and 40% were members of the Trust, and that the majority taking part were of an older age group, predominantly white male living in Bradford and west Yorkshire area, and 17% identified as Women.

Season tickets

The survey covers last season as well as the take up for this year, so, most supporters who took advantage of the early bird offer renewed in this way this season, and there was a slight increase on this seasons.

Digital

We also explained most pay in one go and most were satisfied with the process of purchasing season tickets. Breaking that down further, the levels of satisfaction are lower when it comes to digital ticketing over a physical card. It is likely that this is an age preference.

Matchday tickets

The vast majority, 87% strongly agree that they represent good value. 45% strongly agree with an online discount, whilst 41% strongly agree that £20 is a fair price for a matchday ticket, and 46% strongly agree that £15 is a fair price for the advance online ticket price.

The Club were clear that matchday prices were not going to become cheaper.

Bantams Membership Scheme

We explained that 70% of our participants were not members of the scheme. This may have been an age thing. 58% said that as a season ticket holder they felt they were Club members. And 49% said the benefits we not worth the price.

Of those that were members, there was no overall majority in terms of what enticed them. 54% said it was the loyalty points, 52% felt they wanted to contribute more to the Club and 4% said they were induced by the special offers.

Loyalty Points

There was no overall majority. Most people at 33% felt they didn’t have enough points to buy the away tickets they wanted. 25% said they had enough loyalty points to purchase all they wanted and 23% said they couldn’t buy any at all due to not having any points.

The Club found it hard to believe that some couldn’t buy any for not having enough points as most away tickets ended up being made available to season ticket holders and many went on general sale.

Perhaps there is a layer of supporters not constantly looking when away tickets come out with the perception they are not going to be able to get one because they don’t think they have enough points.

It was asked about whether the times of ticket release have changed as sometimes they’ve gone on sale at mid-day. It was said that they do sometimes resale in less than 24hr hours.

It was pointed out that if the team vastly improves on the pitch, the demand will be greater.

A point was made that smaller grounds with limited away capacity was a constant issue in the lower leagues.

It was pointed out that the loyalty point scheme was still fairer than the priority card. It was said that the Priority card didn’t work as it was taking money off supporters on the premise they’d get a ticket.

It was suggested from the Trust that the Bantam Membership Scheme acts in a similar way to the old priority card as it costs and the 100 loyalty points is an incentive in a competition to get more in order to buy away match tickets.

The programme

There was no overall majority view on this. No, probably not like to see it back won out at 37%. 27% did definitely want to see it back, and yes probably came in at 19%. And 15% said definitely not. So, it is likely that certainly the older age bracket would’ve liked to see it back but there is a wider reluctant acceptance that it won’t return.

The Club definitely said it was not cost effective to produce, and even the sponsors were not bothered about it as not many were actually bought. Colchester’s free programme was mentioned but theirs was run at a loss.

It was said that it was not only waste in money, and cost club money, but had an environmental impact. There was a lot of waste. 

The Club were committed to souvenir programmes – if we are in a glamour cup tie for example. This was felt to be a good concession.

Kiosks and bars

35% visit them every game and 20% rarely / occasional, 16% never, and 13% most games.

Value for money

The majority answer was ‘adequate’ at 37%. The second highest answer was poor at 27%. Very poor scored as much as 19%, whilst ‘good’ got over 19%, with ‘very good’ receiving over 1%.

Many popular additions to catering options Tiffins can’t do for the moment. Most supporters who took part in the survey want chips, 60%. Everything else was inconclusive. Gravy and mushy peas both scored 15%. Bitter / ale scored 18%, vegetarian alternatives scored 17% and both Bhajis and Samosas scored 21% and 20% respectively.

Other suggestions to improve in-stadium offerings reflected a dissatisfaction. Better quality of service, food and cheaper prices were all suggestions. Less queuing, cash sales, opening more kiosks pointed to the need to improve the services.

It was said that takings on the catering were on the up, and requests for things like gluten free products or vegetarian options for example were not done in general because the demand for them was not enough.

It had been said by Doug, the Manager of Tiffins catering that food requests could be emailed in. However, it was said that supporters who had arranged for something to be brought in would have to pick it up at a bar /kiosk.

Indicating levels of agreement on a range of statements/topics

The Trust doing a good job in representing supporters

Almost 24% strongly agreed, almost 37% somewhat agreed, and over 32% sat on the fence saying they neither agree or disagree, while nearly 5% somewhat disagreed and over 1% strongly disagreed.

The Supporters Board do a good job in representing supporters

15% strongly agreed, with 36% somewhat agreeing. 39% neither agreed nor disagreed, and 4% somewhat disagreed while nearly 5% strongly disagreed

Feeling that Bradford City’s supporter engagement is good

Over 15% said they strongly agreed, and over 46% somewhat agreed, and over 29% neither agreed nor disagreed. Only 6% at the time somewhat disagreed and over 1% strongly disagreed.

The Club felt quite pleased with this.

Feeling that Bradford City cares about you and your views

Only 8% strongly agreed with that statement. 40% somewhat agreed, and almost 32% neither disagreed nor agreed. Nearly 14% somewhat disagreed with over 5% strongly disagreeing with that statement.

Swearing and bad language is part of watching football

Over 13% strongly agree, with over 30% somewhat agreeing. Slightly less, 27% neither agreed nor disagreed with over 17% somewhat disagreed and nearly 11% strongly disagreed. There was no overall strong opinion about this.

We agreed with the Club on this one that swearing and bad language is widely accepted at football, and it is a society problem, and if we are trying to make football more inclusive to wider, diverse groups, then it needs to improve.

Importance retaining the 3pm blackout to protect lower league clubs

There was a stronger opinion felt about this one. 41% strongly agreed with this, and just over 26% somewhat agreed, with over 19% of you sat on the fence. Only 8% somewhat disagreed, and only 3% strongly disagreed.

This is in line with the national view of football fans.

The Club’s opinion was that football would be better if it was removed, saying that if fans couldn’t get to a game they should be able to have a choice of watching it on TV. They didn’t feel that smaller clubs would lose their regular footfall. They feel there is a fear that supporters may choose to be sitting at home over coming to the game.

It’s right to ban fans from drinking within sight of the pitch

There was no really strong view about this one. Although nearly 28% of you strongly agree and 24% somewhat agree. Just 16% sat on the fence on this with the same percentage somewhat disagreeing. Almost 13% of supporters strongly disagree.

It was said that fans on the continent drink on the terraces. The Club thinks it is a draconian law. The club felt current ban means that people are more likely to binge drink before a game, rather than drink slower during a game. The Trust felt it was a justifiable point.

Football is doing enough to encourage diversity and welcome Women, LGBTQ people and ethnic minorities to the game.

There was no strong majority opinion on this. Almost 15% strongly agree and over 35% somewhat agree. 34% are on the fence on this one, whilst only 6% somewhat disagree and 4% strongly disagreeing.

There should be an independent football regulator to ensure football clubs are run sustainably.

There is a stronger opinion felt about what you think this. Over 47% strongly agree that there should be an independent regulator. Over 34% somewhat agree whilst over 10% are sat on the fence. Over 4% somewhat disagree and just over 2% strongly disagree.

It was pointed out that time is running out before the end of parliament and it is difficult to see the White Paper (Fan-Led Review Report) being voted on at this stage

TV companies having too much sway in deciding kick-off times/schedules

There is definitely strength of feeling on this. Over 64% strongly agree with this whilst 28% somewhat agree. Nearly 7% are sat on the fence and only 1% strongly disagrees.

The Club believe this is the direction of travel for football, but at the same time there is a concern supporters could be over saturated by the power of the broadcasters.

We know that there is a heavy reliance on the expected income of TV broadcasting deals that can help clubs competing in the transfer market, but if broadcasters are dropped or fail to make a profits this could affect the continuity of expectation from club, which in turn may increase the likelihood of financial concerns.

Purchasing a season ticket TV package that exclusively shows all Bradford City’s away matches.

30% strongly agreed whilst 28% somewhat agreed. 23% were on the fence, and 5% somewhat disagreed while 9% strongly disagreed.

The difficulty with this one is in the lower leagues Clubs will always prefer bums on seats, and of course there are of course issues around the 3pm blackout which would mean none of our Saturday away fixtures would be at 3pm.

The bigger clubs can always not worry about bums on seats as they pretty much sell out away ends, and not worry about teatime or evening weekend kick offs as demand for tickets nearly always exceeds capacity.

The Club strongly agreed with wanting this. They referred to the 3pm ban saying that we have been living with the ban for so long that people have got used to it, and there is a fear of removing it because smaller clubs feel they will lose out to the armchair fan.

I consider myself a supporter of the Bradford City Women’s team

Only, nearly 8% strongly identified with it. 18% somewhat agree, and 44% where not that really bothered one way or another. 12% somewhat disagreed and 10% strongly disagreed.

It shows that despite the razzmatazz around the national women’s team and the bigger brand clubs, it has not had that transformative effect with our support base, and it is probably the case at many other clubs in League 1 and 2.

The Club agreed that the Womens’ game hasn’t really hit beyond some of the leading Premier League clubs.

Of the various initiatives supporters would like the Trust to focus its campaigns and communications on:

• Improving the atmosphere came out top with 47%;
• Linked to that was safe standing / railed seating at 34%;
• Registering Valley Parade as an Asset of Community Value (ACV) received 38%;
• 33% selected Working to lower ticket pricing/reciprocal deals with other clubs;
• 28% opted for Supporting diversity initiatives such as Kick it Out and Fans for Diversity campaigns;
• Nearly 27% want to see us working to improve the policing and stewarding at home games;
• and 26% want to see us work with the Club and police to improve away travel and matchday experience;
• and 24% of you want us to support local community initiatives.

Other suggestions were: disabled parking, catering, events, the steps up to the pavement behind the Kop get too congested and there's ample space to widen them.

The Club said regarding widening the steps to the pavement from the kop, that the road is the responsibility of the Council.

Liaison Officer developments

It was reported that they now have taken on three volunteers for the disability SLO role, and Marco Townson overseas the different SLO areas.

Season ticket prices and special offers for next season

It was reported that the Club hadn’t yet decided on their options, and whilst freezing the price at £198 was an option, over the last 3 seasons it had stayed the same price, but the cost of running the Club operations have increased, their overheads have increased by 32% and they may have to look at increasing cost.

Railed Seating

The Trust suggested using this opportunity to raise the £70 - £80 estimated cost to fund the implementation of railed seating for those wanting to create the atmosphere and who would like the choice to stand in a designated area through marketing a specific area of the ground through season tickets. So for example, the Trust suggested, if everyone paid an extra £3 over two seasons for two railed seated areas of 2,000 it would pay for itself.

It was explained however that the Club had more immediate pressures in maintaining fixtures and fittings within the stadium. Roof repairs was cited as an example.

Premier League Proposals

This largely refers to offers to the EFL from the PL money to be cascaded down where there is no agreement yet. An element of this is linked to the PL’s deal with TV Broadcasters, and linked with the TV package is FA Cup proposals which would mean no replays and rescheduling. Semi final and final ticket pricing among other things are also been discussed.

Improving our Structures Dialogue with the Club

It was explained that the Trust felt whilst there is much gained with the Club in terms of it’s ongoing discussion and debate through our structured dialogue, the Trust has not been on a same level playing field as the Supporters Board (SB). A Trust aim is working with the Club on projects. For example, consultation about the season tickets for next season could’ve involved both the Trust and SB. Club publicity of its structured dialogue with the Trust is another example raised.

At some clubs they publicise jointly agreed reports of meetings is another good practice example.

The Trust feels it is fantastic that the Club gives the amount of time it gives us, and we discuss things that are national as well as all things Bradford City in a way that is not done with the SB.

We meet three times a season with the Club, which is well within the recommendations for structured dialogue.

It is true that as we are an independent organization it is important to maintain that independence, however, building a partnership for example, being involved in any consultation exercises, being involved in a process, a community partnership, a diversity or inclusion campaign, joint work on policing and stewarding of away matches, and being part of something which raises the profile of a specific project and the Trust’s profile is something that many other Trusts have achieved and we have achieved in the past.

In many ways, the Trust feels that it has made progress in being able to have this structured dialogue with the Club that it hasn’t had before, however, it is always good practice for both the Trust and Club to be jointly looking at ways of improving in building on the good relationship we have.

Finance

Commercially the Club is growing, on the ticketing side the Club is down, and catering the Club is doing better.

Paperwork will be published for all to see when the accounts are done.

Ownership

It was asked about Stefan Rupp coming to attend. It was suggested that he didn’t have to physically attend, it could be on a Zoom call and it was suggested with both the Supporters Board and ourselves.